Terms & Conditions

Reservations of all holiday accommodation whether made by telephone, email, in person, in writing or from the internet are accepted by Willingcott Holiday Lettings Ltd, hereinafter referred to as WHL, on the following conditions. WHL Co no 11692214, registered address; 2 Bridge Avenue, Maidenhead, SL61RR.


WV act only as Agents for owners, and are not Principals in the matter and so the hiring contract will be between you the Hirer and the Owner of the property for which the booking is made and shall be deemed to be made subject to these Conditions of Hire. The Contract of Hire is governed by English law and jurisdiction and is not effective until WHL dispatch to the Hirer written confirmation of the holiday booking. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age.


This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so. The rights in this clause are additional to any other rights either of us may have in our terms and conditions. We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday. Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee. Either of us also has the right to cancel your holiday, or any full unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If your holiday has not started, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.


Bookings will be reserved upon receipt by WHL of the required deposit payment of 25% of the total holiday cost, comprising cottage rental, booking fee and any additional charges. If the booking is made within four weeks of the holiday commencement date, the full accommodation rental will be required at the time of booking. Deposits can be paid by debit card or credit card, BACS transfer. In the case of web bookings, these can be paid online through our secure payment system.


The Balance of the Hire will be due for payment 6 weeks before the holiday commencement date. On receipt of the Balance Payment, advice on key collection arrangements and directions to the property will be sent to the Hirer. The Owner/WHL reserves the right to cancel a holiday where full payment has not been received less than 28 days before the holiday commencement date. The deposit paid on the booking is non-returnable.


There is no charge for Debit or Credit Card payments. AMEX not accepted.


Where VAT applies to the property rental, it is included in the quoted price at the prevailing rate. Confirmation of Booking is not a VAT invoice. All WHL charges and VAT inclusive rentals are subject to change if the rate changes.


Once WHL has issued a Confirmation of Booking, the Hirer is responsible for the total published price of the holiday let and extras as shown on the confirmation. Amendments to bookings, where applicable/possible, may be subject to an administration fee of £25. WHL reserve the right to adjust prices quoted in the brochure, on our website or on details to properties, due to errors or omissions or changes in VAT.


We hope that we do not have to either cancel or adjust your booking in anyway: however, as unforeseen problems do occur, we would contact you immediately to discuss any proposed cancellation or adjustment. If the circumstances affect your desired property, we will endeavour to find you alternative and similar accommodation at a similar rental. If the alternative is unacceptable to you, or the rental more than you wish to pay, we will refund all of your original rental deposit. Except where otherwise stated in these Conditions, the Owner and the Company shall not be liable for charges beyond our control or beyond the control of the Owner.


If you are forced to cancel your holiday for whatever reason you must telephone WHL on the number shown on your booking confirmation as soon as possible. The day on which we receive the telephone cancellation is the day on which your reservation is cancelled with the owner. Unfortunately, deposits and balances are non-refundable in the event of a cancellation. Please note that should you cancel your booking prior to the balance due date, this amount still remains payable by you. However we will re-advertise holiday week and if we are able to re-let all or part of the period booked, you will receive an equal refund, less the booking fee (if applicable), any credit-card charges and an administration fee of £50.


We ask our guests to have holiday cancellation insurance. This can be taken out through the hirers choice of company. Alternatively, the agents can recommend details of a company.


The use of accommodation and amenities, where offered, such as swimming pools, club house, childrens play areas, etc, is entirely at the users risk and no responsibility can be accepted for injury, or loss or damage to users or visitors belongings. However, WHL do not seek to exclude or limit legal liability for the negligence of their servants or agents.
Further, the Owner/WHL will not be liable to you, any member of your party or person visiting the property during the period of your hire of it for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstance. You also accept that WHL in acting as agent for the owner will not be liable for any negligence on the part of the Owner resulting in loss, injury or accident.


We do not permit smoking or pets in any of our properties.


All our properties are fully equipped for self-catering holidays. Bed linen and towels are provided. If required travel cots and highchairs can be provided.


In no circumstances may more than the maximum numbers of persons, as stated in the brochure/website, occupy a property. The Owner/WHL reserve the right to refuse admittance if this condition is not observed. No refunds will be given if admittance has been refused for this reason. Further, where properties specify a minimum age limit for customers, in no circumstances may any persons under the specified age limit, as stated in the brochure/website, occupy a property. The Owner/WHL reserve the right to refuse admittance if this condition is not observed. No refunds will be given if admittance has been refused for this reason. The person who completes the booking, i.e. the lead name, certifies that he or she is authorised to agree to the Booking Conditions on behalf of all members of the party, including any changes. The lead name must be over 18 years and a member of the party occupying the property. The lead name agrees to take responsibility for all members of the party. The Owner/WHL reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned.


For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property and all equipment and utensils must be left clean and tidy at the end of the hire period. If a property is not left clean and tidy, any additional cleaning costs will be charged to the hirer. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the property can be assessed. The property will be available from 5pm and we kindly ask our guests that it is vacated by 10 am on the day of departure, along with any parking provision.


All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party shall be payable on demand to WHL who may also, at their discretion, refuse further bookings. Any Accidental Damage/Security Deposits charged will be cashed on receipt to allow for bank clearance and reimbursed promptly after the holiday (less any deductions which may be incurred). The Owner/WHL has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner/WHL reserves the right to repossess the Holiday Home at any time where you or any member of your party has caused damage, and in such circumstances the Owner/WHL shall not be liable to make a refund of any remaining portion of the hire terms paid.


The Owner/WHL take every care to ensure the accuracy of the property descriptions. All information on the WHL website is given in good faith and is believed to be correct at the time of going to press, but the Owner/WHL cannot be held responsible for changes beyond their control, which may become known after publication of information on the website. In addition, whilst properties may be described as non-smoking and no pets, this cannot be guaranteed. The Owners description of a cottage details what amenities that property has but generally does not state what is not in the self-catering property.


The Hiring Contract is made on the understanding that the holiday home and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of the Owner/WHL then the Owner/WHL may be forced to cancel the booking and you will be advised as early as possible. Where possible, you will be offered suitable alternative accommodation, which, if not acceptable, will entitle you to a refund of all monies due. You will not as a result have any further claims against WHL or the owner. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a deposit.


If the Hirer wishes to make a complaint about anything connected with its hire of the property it should contact WHL as soon as reasonably possible prior to departure. In the event the Hirer does not have phone reception at the location where they are staying, the Hirer must make reasonable efforts to make a call from a nearby public telephone or send us an email. WHL will then either pass the complaint on to the Owner of the property to deal with or it may consider the complaint and take action to resolve this itself as soon as reasonably practicable. Please note, the contract of hire is between the Hirer and the Owner of the property and whilst WHL may act on a goodwill basis as arbiters between the Hirer and the Owner to resolve any dispute it cannot be held liable if one or both parties are dissatisfied with the outcome. In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the Hirer has denied WHL or the Owners of the property the opportunity to address the issue during the Hirer's stay.
Neither WHL or the Owners of the property accept responsibility for work taking place outside the boundary of the property, or for noise or nuisance resulting from third party activity over which WHL or the Owners of the property have no control.


In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is situated. Any contract between the parties shall be governed by English law and jurisdiction. Any disputes arising between you and the Owner/WHL, if not mutually resolved, shall be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration.