Coronavirus (Covid-19) Information & FAQ’s

Willingcott Valley Holiday Village: Tuesday 24th March 2020.

Dear Guests & Owners,

On 23rd March 2020, the government issued the instruction that everyone must stay at home – latest updates can be viewed at https://www.gov.uk/coronavirus. Therefore you will not be able to travel to Willingcott Valley for at least the next three weeks. Beyond this we have made the difficult decision not to accept any bookings with a start date before 4th June 2020. You can make a booking with us after this date if you wish to.

During these difficult times the safety of our customers and property owners is what’s most important to us.

FAQ’s;

I have an upcoming booking, can I still go?

On 23rd March 2020, the government issued the instruction that everyone must stay at home. Therefore you will not be able to travel to Willingcott Valley for at least the next three weeks. Supporting our customers through this uncertain period is our primary concern and we will allow anyone impacted to transfer their booking free of charge to later this year or for same period next year. Obviously this depends on availability and price. If cost of holiday is at a higher price then you will need to pay difference. If holiday price lower then you will receive appropriate refund.

We will be contacting all customers directly that have a holiday booked within next few weeks. Anyone with booking up to 4th June can apply for holiday amendment free of charge.

Can I make a new booking with you?

We are currently not accepting bookings with a start date before 4th June 2020. You can make a booking with us after this date if you so wish.

What happens if I want to cancel my holiday that is due to start in the next 3 weeks?

You will need to check your travel insurance as to whether you would be covered for cancelling your holiday. Your contract does not allow any refunds but we shall do our best to help as much as we can in terms of offering a fee free change of dates.

These are unprecedented times and every day the scenarios we face are changing. We will continue to work closely with our owners and monitor the situation. Please look after yourselves and your families, as we all must do whatever we can to keep each other safe and well.