Coronavirus (Covid-19) Information & FAQ’s

Willingcott Valley Holiday Village: Updated Friday 15th May 2020

Dear Guests & Owners,

On 23rd March 2020, the government issued the instruction that everyone must stay at home – latest updates can be viewed at https://www.gov.uk/coronavirus. Therefore, you will not be able to travel to Willingcott Valley until are restrictions lifted. Beyond this we have made the difficult decision to currently not accept any bookings with a start date no earlier than the 4th July 2020.

During these difficult times the safety of our customers and property owners is what’s most important to us and we are working to ensure that we can provide a safe environment and enforce social distancing measures.

FAQ’s;

I have an upcoming booking; Can I still go?

On 23rd March 2020, the government issued the instruction that everyone must stay at home. Therefore, you will not be able to travel to Willingcott Valley until restrictions lifted and holiday travel allowed again. Supporting our customers through this uncertain period is our primary concern and we will allow anyone impacted directly by restrictions to transfer their booking free of charge to later this year or next year. Obviously, this depends on availability and price. If cost of holiday is at a higher price then you will be required to pay the difference. If the holiday price is lower you will receive an appropriate refund.

We will be contacting all customers directly that have a holiday booked within next few weeks. Anyone with booking up to 4th July 2020 can apply for holiday amendment free of charge.

Can I make a new booking with you?

We are currently not accepting bookings with a start date before 4th July 2020. This is under constant review. You can make a booking with us after this date but this will obviously be subject to any government restrictions at time of holiday.

What happens if I want to cancel my holiday during the current Government travel restrictions?

You will need to check your travel insurance as to whether you would be covered for cancelling your holiday. Your contract does not allow any refunds for your deposit or balance but we shall do our best to help as much as we can in terms of offering a fee free change of dates.

What happens if I want to cancel my holiday for later this year outside the current Government travel restrictions?

Again, you will need to check your travel insurance as to whether you would be covered for cancelling your holiday. Your contract does not allow any refunds for your deposit or balance. However please get in touch as we are happy to contact owners on a case by case basis to see what we can do to help.

‘Deposit’ Terms & Conditions?

During the current Government travel restrictions your 25% deposit is not entitled to be refunded however, your deposit is reusable when a booking due to ‘lockdown’ restrictions has to be cancelled. The deposit can automatically be transferred to an alternate booking date or reused when a new booking is made.

‘Balance’ Terms & Conditions?

With our Customers best interests in mind the Balance of the Hire will now be due for payment four weeks as opposed to six weeks before the holiday commencement date. We feel that this will ensure that all parties have access to the most current and relevant information that may or may not lead to a decision of a holiday having to be cancelled.

These are unprecedented times and every day the scenarios we face are changing. We will continue to work closely with our owners and monitor the situation. Please look after yourselves and your families, as we all must do whatever we can to keep each other safe and well.