Coronavirus (Covid-19) Information & FAQ’s

Willingcott Valley Holiday Village: 6th January 2021

Dear Guests & Owners,

On Wed 6th Jan the Government announced a 3rd lockdown to combat high Covid infection rates. You are required to stay at home and abide by the restrictions. The lockdown is expected to be in place until Sat 21st Feb ’21. All ‘non-essential’ travel is therefore prohibited and Willingcott Valley will consequently not be taking holiday bookings until this date. Post-lockdown the Government will seek to ease restrictions, reverting to the tiered system on a local and a regional basis according to the latest statistics. If your area of primary residence is permitted to travel to a holiday destination, we look forward to welcoming you back.

We will continue to keep you updated in-line with the latest government updates to ensure you can book with confidence in 2021.

Thank you for your understanding and continued support.
Please take care and stay safe.

Book with Confidence We wish all our Customers to feel at ease and excited when booking a holiday with Willingcott Valley. However, if there are UK Government restrictions in place due to the Coronavirus pandemic and your holiday is affected, you have the following options;
1. Transfer your holiday to new dates in 2021 or 2022, free of charge. This is dependent on availability and price. If cost of holiday is at a higher price then you will be required to pay the difference. If the holiday price is lower you will receive an appropriate refund.
2. Change your booking by either reducing the number of people travelling or changing the make-up of your party so that the booking can still legally go ahead e.g. rule of 6. This is not an option during national lockdowns.
3. Cancel your booking and receive a refund for the amount already paid for the holiday.

All other booking terms and conditions remain unchanged.
Contact us on; 01271 871 106.

FAQ’s;

I have an upcoming booking; Can I still go?

Yes, if the restrictions in your Tier permit you to travel e.g. Tier 1 and Tier 2. Supporting our customers through this uncertain period is our primary concern and we will allow anyone impacted directly by restrictions to transfer their booking free of charge to later this year or next year. This is dependent on availability and price. If the cost of the holiday is at a higher price then you will be required to pay the difference. If the holiday price is lower you will receive an appropriate refund. Alternately you can receive a refund for the amount already paid.

How do I know what Tier restrictions apply to me?

Please refer to the following government website and use the postcode checker of your primary residence.

Can I make a new booking with you?

Yes, we are now accepting bookings subject to any UK Government legal restrictions at the time of holiday.

What happens if my holiday cannot go ahead during the current Government travel restrictions?

If there are UK Government restrictions in place due to the Coronavirus pandemic and your holiday is affected, you have the following options; 1.Transfer your holiday to new dates in 2021 or 2022, free of charge. This is dependent on availability and price. If the cost of the holiday is at a higher price then you will be required to pay the difference. If the holiday price is lower you will receive an appropriate refund. 2.Change your booking by either reducing the number of people travelling or changing the make-up of your party so that the booking can still legally go ahead. (This is not an option during national lockdown) 3.Cancel your booking and receive a refund for the amount already paid for the holiday.

What happens if I want to cancel my holiday for later this year outside the current Government travel restrictions?

We appreciate that some guests may have bookings that are affected by Government guidance (as opposed to legal restrictions). This guidance is reviewed and updated regularly; we therefore recommend that you wait until closer to the start of your holiday before deciding whether to change your arrangements. If your decision is to change your holiday, as the property is legally available and because you are not legally restricted from travelling then our normal terms and conditions would apply. Normal terms and conditions require you to check your travel insurance to determine whether you would be covered for cancelling your holiday. Whilst your contract does not allow any refunds for your deposit or balance, please get in touch as we are happy to contact owners on a case by case basis to provide you with a suitable alternative or partial/ full refund.

‘25% Deposit’ Terms & Conditions?

If there are UK Government restrictions in place due to the Coronavirus pandemic and your holiday is affected, you have the following options for your deposit;

1. Transfer your holiday deposit to a new date in 2021 or 2022, free of charge. This is dependent on availability and price. If the cost of the holiday is at a higher price then, the difference in deposit will be added to the remaining balance to be paid 4 weeks before your arrival date.

2. Cancel your booking and receive a refund.

‘Balance’ Terms & Conditions?

With our Customers best interests in mind the Balance of the Hire will now be due for payment 4 weeks as opposed to 6 weeks before the holiday commencement date. We feel that this will ensure that all parties have access to the most current and relevant information that may or may not lead to a decision of a holiday having to be cancelled.

What should I do if myself of one of my guests feels unwell during our holiday?

If you or a member of your party show symptoms that could be related to coronavirus you must follow the appropriate government advice. In addition, please contact us and we will be able to assist you; 01271 871 106. When contacting the NHS, please specifically state that you are staying in holiday accommodation.